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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

Tried an omega product, wasn't what I wanted and did not work, called to cancel and there is not place to call and no customer service rep to talk with. Called and left message to call, no call back.

Called again and left message for call back. The 15 day cancel trial programs are a rip-off. They will charge you even after you call and try to cancel. Disputing with credit card company and will not pay these crooks.

Will also make report to better business bureau and consumer affairs. The omega 3 with cq 10 was ok, but way under what you can get at costco.

The berry melts were a waste of time. They do not even list a number to call when you decide you want to cancel.

Product or Service Mentioned: Purity Products Supplement Free Trial.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $15.

Preferred solution: Full refund.

I didn't like: Call center is purely a waste of time.

Company wrote 0 private or public responses to the review from Jan 17.
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#1420036

Dear Sir/Madam, we are sorry to hear you have had an unsatisfactory experience with Purity Products. All our free bottle trials come with the offer summary as well as the customer care number and hours.

Our customer care number is also printed on each bottle. We would appreciate the opportunity to comply with your request, but based on your post we are not able to locate your account. Please call us directly @ 844 713 7181 or email ppresponse@purityproducts.com with you order information.

We look forward to assisting you. Regards, Purity Products.

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