Show reviews that mention
order credit card customer products card customer service money credit account service
Showing 42 of 247 reviews Clear filter
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purity Products - Don’t order! Scammers

1.0
Details
They charger my pay pal account without any authorization got charged $91.44, when I noticed in my checking acct, the withdrawal was done, try to reach pay pal not to pay them, I was so mad, you cant contact anyone, they wash their hands saying its between you and purity, so call back purity the girl I spoke too, said that the order is shipped (05/20/2020) They dont have an option to cancel the order if you dont want but I just got an email on (5/21/2020) telling me that it just got shipped. Now I have to wait 20 days to get the money back from them. Im so disappointed and I feel that I was robbed, they took my money without asking, and Im fighting to get my money back, its not fair. When everything gets clear, Im going to cancel pay pal as well.

User's recommendation: Do not purchase thru pay pal, and if you order anything make sure you have the option to cancel the order if you no longer want. I was not given this option.

View full review
ID
#1941927 Review #1941927 is a subjective opinion of poster.
Product
Purity Products Everstrong Supplement
Loss
$91
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purity Products - Trying to cancel account

1.0
Details
Im trying to cancel my account, but there is no way to do it online, and I was on hold for 2 hours on the phone with their customer care unit and not able to talk with anyone. Just talked to someone from the sales department who could of course not help me and repeated 30 time the same thing even though I explained that I already called their customer care. If they are open 24 hours for orders, they should be open 24 hours for cancellation! This is a HUGE SCAM!
View full review
ID
#1866762 Review #1866762 is a subjective opinion of poster.
Service
Purity Products Customer Care
Cons
  • Website does not allow auto ship cancel
  • When you call they will not cancel but try to keep selling
Preferred solution
Full refund

Purity Products - UNABLE TO CONTACT ANYONE

1.0
Details
I called to cancel the omegas, I cant take having reaction. there is no email contact. just a phone number. it is 1105 MST and accoriding to the phone recording they are supposed to be open from 9am est to 8pm. they are closed with no explanation. What kind of company is this??? very unhappy

User's recommendation: NO Run!!!!

View full review
ID
#1825798 Review #1825798 is a subjective opinion of poster.
Cons
  • Heartburn with omegas
Loss
$41
Preferred solution
Full refund

Purity Products - Forced subscriptions

1.0
Details
i never wanted subscription and money is deducted every month why??? we are going to report this
View full review
ID
#1821848 Review #1821848 is a subjective opinion of poster.
Location
Waltham, Massachusetts
Product
Purity Products Subscription
1.0
Details

Update by user Feb 24

I canceled my standing orders

Original review posted by user Feb 24

had been with Purity since 2013 I use thIeir auto ship YET they have been late getting me my supplements 4 out of the past 6 months. There excuse is they have ran out. That should never happen with a auto ship customer. For 7 years I have...
View full review
3 comments
Tobias
#1842825

The product is 5x the cost of buying locally. Cancelled account after I got charged $129 for 3 bottles on 3 month supply.

I get the same thing for $24. It took me 2 hours to cancel my account. Could not do it online because they recorded my email incorrectly. The customer service line is closed.

I finally found a sales rep working at home, who gave me a cancellation #.

NEVER GET THEIR "FREE" OFFERS. STAY AWAY FROM THESE SCAMMERS.

View more comments
Resolved
ID
#1803074 Review #1803074 is a subjective opinion of poster.
Product
Purity Products Supplement
Preferred solution
Deliver product or service ordered

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

Purity Products - STAY AWAY! SCAMS OLD DISABLED PEOPLE

1.0
Details
This company is full of crooks & scams. They HOOK old people especially, anyone who DARES TO CALL ABOUT A """SPECIAL""". My 79 yr old friend called for a FREE sample. HE EXPLAINED he had been scammed previously by another company after giving his credit card so AFTER she convinced him this would not be the case....The woman PROMISED he would not be charged & convinced him to give his credit card so she could ship THE FREE SAMPLES... he has now been charged over $600 & even after I called to cancel anything he had, sent back a $200 order he NEVER AGREED TO....they sent out another $200 order within 2 wks!! They will BOT STOP CANCELING, SHIPPING OR CHARGING this old man!! They still had not refunded the $200 box that went back YET took another $200 from him...he is ONES I DIN & only receives $700 a month!!. These PURITY people are viscious, CONS, Crooks who prey on people & there are NUMEROUS COMPLAINTS about them. They are way over priced & IMORAL. We are calling the,state commissioner & getting PROPER authorities involved. Disgusting common practices for this company....exactly WHY I PERSONALLY DID NOT BUY FROM THEM OVER 20 YRS AGO!! Buyer beware & don't even be TEMPTED to buy from them!!! Company deserves no stars & they will be terribly sorry when I inform my investigator YouTube friend who has over 9 million subs......Prity you OWE my old man VETERAN Friend $600.....he NEVER AGREED to any autoshipping or any orders!!! He simply wanted the free sample to decide if he wanted to purchase.HOW DARE YOU ABUSE A """ DISABLED VETERAN""" or anyone!!.. you deserve no stars!
View full review
1 comment
Machele
#1823015

Have your friend---with you accompanying him---contact your credit card company and filing a dispute for fraud. They can help him with this and, most likely cancel out that card and issue a new one so they cannot continue charging him.

Scammers are everywhere. Caveat Emptor

ID
#1787169 Review #1787169 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Pros
  • Crooks take money without permission
Cons
  • Scam old peoople

Purity Products - Save your money; avoid this company.

1.0
Details
Over 90 minutes on the phone today. I sent a typed letter to redeem coupon points. Purity would not send to address I requested. Customer “service” representative Brittany left me on hold for nearly 50 minutes. Took another 40 minutes talking to Shaheede (good person) and several others. Supervisor Andy seemed insincere in his offer to make amends.If he wanted to send a free product, didn’t need my permission. Seemed like a game, as though 90 minutes of my life was nothing.
View full review
ID
#1717803 Review #1717803 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction

Purity Products - Refuse to be scaned

1.0
Details
I am still waiting on my $5.00 one time order of collagen pills. If I am charged more than that or if I am shipped more than that I will report it to my bank. I told them I do not want auto ship. After reading these complaints I wish I would never have ordered. I may call the radio station where they've err pushing there products. I just want my one time sample to try...PERIOD. Sherry Kersteiner
View full review
1 comment
Brystal
#1736633

Hi Ms Kersteiner, thank you for your interest in Purity Products. The trial offer you selected automatically comes with the super saver enrollment.

Rest assured your request to cancel the auto ship was honored when you called customer care on 8/20. A cancellation confirmation is emailed to the address we have on file. Due to high demand, your collagen sample will ship to you as soon as it becomes available.

If there is anything else we can do for you, please feel free to call 8447137181. Regards, Purity Products.

ID
#1629385 Review #1629385 is a subjective opinion of poster.
Reason of review
Taking a long time to get my order and realizing the problems people are having with unauthorized charges v
1.0
Details
WOW! This fraud... they charged me $169.65 for some products after telling me that I did not qualify for the trial that they were offering. I just got of the phone raising *** with Grace to put my money back in my account and to stop stealing from people. When told her...
View full review
3 comments
Anonymous
#1743190

I just tried to get a refund from "autoship". They advertise mo subscription but this is a lie.

I was charged $184 for 3 bottles when I can get the same thing at Walmart for $5.per bottle. Very much overpriced.

Call my bank to stop this payment. Purity said I would have to return the shipment.

View more comments
ID
#1558286 Review #1558286 is a subjective opinion of poster.
Cons
  • Dishonesty
Reason of review
Unauthorized charges
Loss
$169
Preferred solution
Full refund

Contact Purity Products Customer Service

Website:
Mailing Address:
200 Terminal Drive
Plainview, New York 11803
United States
Phone:
(888) 769-7873
Contact Purity Products Customer Service

Purity Products Products and Services Reviews

Compare Companies

Purity Products
Purity Products
247 reviews
2.6
VS
Melaleuca
Melaleuca
747 reviews
3.0
Compare Purity Products vs Melaleuca

Latest Question

Purity Products Questions
1.2
Details
I never received the free sample, but I was charged for the shipping. I was going to let it go, until I saw they charged me for the auto shipments (WHICH I CANCELLED THE NEXT DAY/ received confirmation#). The transaction messed up my account, They refused to refund for...
View full review
2 comments
Anonymous
#1767309

Thought about this, looking at the reviews, I don't want or need this high pressure selling. Then not be able to access a person Or site to help stop. Good Luck to those of you who like the products, may those are waiting for assistance get in quickly!

View more comments
ID
#1511529 Review #1511529 is a subjective opinion of poster.
Service
Purity Products Customer Care
Reason of review
Problems with payment
Loss
$60
Preferred solution
Full refund

Purity Products - BEWARE !

1.3
Details
Last month my 84 year-old mother decided to call the number about the free omega-3 and vitamin d offer where you just pay shipping and handling. So she gave them her debit card number the products came in the mail and four days later I told her to call and cancel because I didn't think it felt right. So lo and behold yesterday, a box arrives in the mail with more. I told her to call the bank and check her bank and account, and would you believe $99 was taken out of her bank account. I told her to call the customer service number, where the rep admitted that yes my mother called and canceled and they charged her anyway and send out a box. Now this is not how you run a company. You can't just scam people and have a clear conscience. I told my mother to send the box back, and to demand a refund. she did demand a refund which the agent said she would get and she put the box in the mail today so I guess we will see what happens. What they don't know is that I work for the Dallas County District Attorneys office and have a lot of attorney friends. So Purity if you're reading this, if my mother does not receive a refund then I will be filing a class-action lawsuit against your company.
View full review
2 comments
Brystal
#1701978

We are very sorry to hear this and we want to make sure this is fully resolved. We are here to help. If this needs further attention, please either call us at 844-713-7181 or email us at ppresponse@purityproducts.com.

Anonymous
#1670002

They hook you on an auto shipment then make it difficult for you to cancel. I tried to cancel my shipment 2 weeks before it was due to ship.

I had to call "customer service" to cancel. I was informed while on the call that my order had already shipped that morning! That was 2 weeks before it was due to ship. My credit card was charged.

I had to wait for the shipment then physically take it to the Post Office and write "Refused" on the box.

Now I am still waiting for a refund. Very sleazeball tactics.

View more comments (1)
ID
#1507766 Review #1507766 is a subjective opinion of poster.
1.0
Details
I was going to buy but No Thank You. Sounds like great products. Unfortunately sales in a unethical way to make money is making this company look bad. I may find another way to get the product or buy and make the ingredients myself per there formula. I love the...
View full review
3 comments
Anonymous
#1755197

Just so you know, I have been receiving Purity products for over 10 years. I have never had any issues and you can manage your shipments on line. it is a great product and great company to get your quality vitamins from.

View more comments
ID
#1481266 Review #1481266 is a subjective opinion of poster.

Purity Products - Terrible scam

1.0
Details
First they tell you have a money back guarantee. Now here is the hook. You have to cancel with in 14 days. Half of that takes for delivery. Lets be honest can you really see if their product really works in such a short period of time. It tells me they know their claims are exaggerated. So you can cancel like I did and tell them you do not want their product any more. So you think you are done with them. How wrong I was. My credit card even changed. So they told Visa it was a recurring charge and charge my credit card with out my permission. They did not even send the product until I complained to them and then they sent it. They told me how to send it back and I did and still waiting on my refund. Do not expect Visa or Bank of America to help you even when they tell you they know these companies abuse the system. I think there should be a class action law suit against this company Visa and the banks. Oh if you call purity or banks they just put you on hold for ever or until you disconnect
View full review
1 comment
Brystal
#1652237

Hello placidsandlizard, We thank you for your feedback and apologize for an unsatisfactory experience with Purity Products. Our free bottle trials all come with an offer of our Super Saver auto refill program.

Upon receipt of your free bottle trial, the auto ship confirmation in writing is included along with the customer care phone number to make any adjustments, extend trial or cancel. Credit Card Companies, that participate in the automated credit card companies will update cards that are associated with active auto ships. We would appreciate the opportunity to review your transactions but cannot locate the account based on your post. Please contact us at 844 713 7181 or email us at ppresponse@purityproducts.com.

We look forward to speaking with you and resolving all issues. Yours in good health Purity Products.

ID
#1480841 Review #1480841 is a subjective opinion of poster.
Cons
  • Bad customer service a scam
  • Customer service
Reason of review
Poor customer service
Loss
$124
Preferred solution
Full refund

Purity Products - This is a scam company

1.0
Details
beware if you give your credit card to them you cannot reach them online or by phone to cancel. called the order number to get a real person but they say their hands are tied and can not cancel your card but they did not have any trouble taking your card for and order. BEWARE OF THE THIEVES
View full review
ID
#1456307 Review #1456307 is a subjective opinion of poster.
Cons
  • Donot like
Reason of review
been trying to cancel my credit card. called and was hung up on called and waited an hour went online and clicked on the delete button for the card and it said I have to call custer servie number the same one I been calling with out any help

Purity Products - Dissapointed in product

1.3
Details
Purity Products - Dissapointed in product
Purity Products - Dissapointed in product
Purity Products - Dissapointed in product
Purity Products - Dissapointed in product
Purity Products - Dissapointed in product
Purity Products - Dissapointed in product
this is what i got when i open the pck 2 give 2 my baby i need an explanation asap im very disgusted and dissapointed in ur products after ive used it with all my kidz plz attend to it asap thank u mrs j samuels 0814062891
View full review
1 comment
Brystal
#1701983

Hello, we realize this is an old post, but just wanted to let you know that it appears you posted on the wrong company profile, as we do not sell this product. If this needs further attention, please either call us at 844-713-7181 or email us at ppresponse@purityproducts.com.

ID
#1409649 Review #1409649 is a subjective opinion of poster.
Service
Purity Products Customer Care