Product: Purity Products Customer Care Clear all filters (0 of 32 reviews match)
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I set up an auto ship with Purity Products last June. The first shipment or two, were fine, then we decided we wanted to cancel. The first time I went to my auto ship, I was irritated that I couldn't cancel on line and had to call during business hours. Interesting I...
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ppresponse
ppresponse

Dear Kbloss, we appreciate the feedback and were sorry to hear you have had such an unsatisfactory experience with Purity Products. We would like to review your transactions ...

2.2
Product
Purity Products Customer Care
I liked
  • Liquid and dissolving options
  • Product offerings
  • Person on phone seemed like they were just doing their job
I didn't like
  • Phone does not resolve issue
  • Tactics to sell overrides customer satisfaction
  • Email does not resolve issue
#1177267
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I have been on a 3 month auto ship for a nutrition product for the last 2 years from Purity Products. I had recently gone away for extended vacation and forgot to bring the current supply of product with me, thus when I returned home I had an adequate supply of the...
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Anonymous
ppresponse

Dear Breed 12, We are very sorry to hear, that after 2 years, you have had such an unsatisfactory experience with Purity Products. In general, customers can modify/delay their...

3.3
Product
Purity Products Customer Care
#1103963
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I called to cancel all future orders.Nick stated that they have assisted me before and he can move the shipment to November. I was not interested and declined his offer. He had a rude tone and said please hold. I was placed on hold for ten (10) minutes before I was...
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1.0
Product
Purity Products Customer Care
#1052571
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My bank would not accept the money, how convenient, I had to pay fir the return of the product and the company continued blaming my financial institution for not accepting my refund. I had to get my bank involved as purity products would not get me my refund and kept...
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Anonymous
sue ford

just cancel your card get another one then they cant charge you.

ppresponse
ppresponse

Dear Sir or Madam, we are sorry to hear you are experiencing trouble with your refund.We would like to look into this for you but we will need your contact/account information...

2.2
Product
Purity Products Customer Care
#1031728
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I attempted to cancel an order with purity products and a fast talking agent did not cancel order but instead sent out product and charged to my debit account. He fully understood my wishes and completely ignored what I wanted. I believe that company takes advantage of...
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ppresponse
ppresponse

We are sorry to hear you had this experience. We would love the opportunity to take care of this issue for you. Unfortunately, we do not have enough information from your post...

Anonymous
Anonymous

Soglad isaw these comments. Was going to purchase a lot for my sisters and men will stick with puritans pride, great product and great price. Funny how they tried to copy this...

1.0
Product
Purity Products Customer Care
#992660
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First off, I tried to cancel the auto ship online, using te Purity products website. It wouldn't let me and it told me to call customer service. I did and speaking to the person on the other end, told me, I was removed from the automated system (In September 2016)....
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ppresponse
ppresponse

We are sorry to hear you had this experience. We would love the opportunity to take care of this issue for you. Unfortunately, we do not have enough information from your post...

Anonymous
Anonymous

Product made me ill. Threw both bottles away vit d and fish oil and called and cancelled. I'm hesitant to have even placed my order now that I'm reading these posts... that th...

Product
Purity Products Customer Care
#986694
Reply to reviews
Im not happy I did not sign up I canceled and they took my money I am going to get a lawyer to sue them.
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ppresponse
ppresponse

Dear Sir/Madam, we appreciate your feed back and are to hear you had this experience. We would like to look into this matter but would need more information. Please contact u...

1.0
Product
Purity Products Customer Care
#977079
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Scammed me into auto refill of product. $178 charged to credit card I cannot afford. Customer service awful. Do not I repeat DO NOT DEAL with purity products.
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Anonymous
Anonymous

Did you ever consider your just a dumb southern redneck Goober.

ppresponse
ppresponse

We are sorry to hear you had this experience. We would love the opportunity to take care of this issue for you. Unfortunately, we do not have enough information from your post...

1.0
Fort Polk, Louisiana
Product
Purity Products Customer Care
#913786
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I saw my account yesterday and was surprised purity products was able to get thru my visa card and deducted $178.00 plus so I called the bank right away, how did this company get my new card number? I myself haven't used it yet. The bank is giving me another and...
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ppresponse
ppresponse

Dear Ms. Shaw, We are sorry you had this experience. We value your feedback and take these matters very seriously. We will be contacting you at the phone number listed on your...

Product
Purity Products Customer Care
#859569
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Attempts to speak with customer service rep. has proved futile this morning. I am trying to cancel the Super Saver, yet have been unable to do so by phone and computer. I would hate to cancel my credit card in order to do so. They give you a live person in order to...
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Anonymous
Anonymous

I hate the advertising of free bottles. By accepting the offer you have to give credit card info and sign up for a bottle a month at high prices. Very hard to stop the service...

ppresponse
ppresponse

Dear Sir or Madam, we have not heard from you. Please let us know if this matter is still outstanding.

1.0
Product
Purity Products Customer Care
I didn't like
  • Customer service
#813976
Reply to reviews