Purity Products Customer Care Review from Las Vegas, Nevada

My name is Brenda Shaw. This company is a rip off. The ad on tv was convincing so we tried the 14 days supply just shipping for $6.95. Their product sucks! I called before the deadline of trial or else you are automatically enrolled. When I called it was just cut off. No one wants to answer on a regular business hours. I emailed them, it says not delivered but they assumed I'm ordering that product even if I didn't. I couldn't get a hold of anyone. It is just a one-way thing. They can do anything to you but you cannot contact them. I decided to call my bank. They advise to cancel my card and issued me a new one. When my new card arrived I activated it and paid a bill somehow I couldn't use it. I saw my account yesterday and was surprised purity products was able to get thru my visa card and deducted $178.00 plus so I called the bank right away, how did this company get my new card number? I myself haven't used it yet. The bank is giving me another and assured me they are going to block any transaction from purity products. I emailed purity and cussed at them. Today, Friday June 3, 2016 I was able to talk to someone at purity and I told Sandy (associate) how in the *** did they get my new card and i told them they are hackers , lucky them they were able to use my card and not me. She said the bank give them my visa card number *** . I told her that they hacked my new card, told her their product sucks, hate them, don't work. If ever I want some supplements I will go to walmart or GNC. Up to this time, the $ 178 plus is still pending. The bank cannot file a dispute until is posted. I looked at my email here is purity on my inbox it said " we are sorry to lose you" I DON'T CARE !!! If anyone sees this review, pls don't get carried away on their ad on TV It is a rip off. Stay away from purity products!
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1 comment
Brystal
#1169409

Dear Ms. Shaw, We are sorry you had this experience.

We value your feedback and take these matters very seriously.

We will be contacting you at the phone number listed on your account to get this matter resolved. Regards, Purity Products Response

Review
#859569 Review #859569 is a subjective opinion of poster.
Service
Purity Products Customer Care
Reason of review
Problems with payment
Purity Products's reply to:

Purity Product auto-ship disaster! | Purity Products in Henderson, Nevada

We fully refunded customer #101056835 and a UPS return label was sent via e-mail. If anything was left outstanding, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873.
Review
#322326 Review #322326 is a subjective opinion of poster.
Service
Purity Products Customer Care

I ordered some Purity Products joint formula for my wife who has pain in her knees. The product worked as described and she was happy, but about halfway through her first shipment we get an additional shipment for $100+ dollars.

I called the company and asked them to not ship anymore at this time, since we now had about a six month supply when I had only initially wanted 3-months to evaluate its validity. The CS rep was very helpful and told us he would stop the shipments, but he would keep us in the database and give us a sizeable discount for our trouble, but that our shipments would begin again in May, 2012. I sent a cancellation email to them in late March or early April to completely cancel our account because we had found something more suitable locally. Fast forward to May and get a $112.00 surprise for another order.

I called their customer service and was told they wouldn't honor email cancellations that the request had to be by phone. (That's because they try to resell all over again, and again, and again, and again infinitum!!) Then I am told I would not get my refund until they received they the product back in their warehouse. I have a life and didn't want to sit around all day waiting to refuse a product I hadn't asked for so I could get my refund.

Additionally, how do I know how they do returns, and, when if ever, I will get a refund? I would suggest if someone wants to try their product order 1-bottle and NEVER, EVER get on their autoship program or you will be screwed!

Contact Purity Products Customer Service

Website:
www.purityproducts.com
Mailing Address:
200 Terminal Drive
Plainview, New York 11803
United States
Phone:
(888) 769-7873
All Purity Products Contacts

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