Purity Products - Database Errors- or maybe they don't have a database
I ordered a "free sample" of special Vitamin D for $4.95 with the understanding that I will be on auto-ship unless I cancel. They shipped my order to Alameda NM instead of Alameda CA even though they had the zip code correct. I am not sure how this is possible but the product never came. I called customer service and got a recording about the system being down because they are having a meeting. Apparently they have really long meetings, because this message comes on every time I call customer service, no matter what time of day or what day of the week. I also emailed customer care asking them to re-send it and restart the clock on the auto ship, and got no response.
Today I called the sales number and said to just refund my $4.95 and never charge me again. The rep said that my order had been cancelled and gave me a "supervisor" named Ryan. First he said that only customer service could issue refunds. Then he changed his mind and said that the $4.95 is non-refundable but that he could try to send me the sample again. He wouldn't say it outright, but the implication is that the auto-ship thing would still apply.
He said that customer care has higher than usual call volume and that is why I can't get through. I guess it is some combination of calls from the people who haven't gotten their orders since they were shipped to the wrong state, and all of those meetings.
In the end I am supposed to try customer care on Monday. I will be watching for additional charges from them. It all felt really sleezy.
Review about: Purity Products Customer Care.
Monetary Loss: $4.