Anonymous
map-marker Collinsville, Illinois

Ordered trial offer and you know the rest!!!

After the trial order of Krill Omega 50 they shipped me another shipment $124.80 that I did not order and they would not issue a Pre Paid Return Label although they did give me a RMA to return it on. By looking online Purity is a BIG SCAM. And their customer service people what can I say.... not only you can not understand them but they are very rude. This is the type of thing that makes buying on line a NO NO. I should have checked them out before ordering the trial offer If I had seen the reviews and complaints I never would have ordered anything from Purity. Live and learn!!
View full review
Loss:
$140
Pros:
  • Cs is like dealing w used car salesman
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Brystal Xts

We are sorry you had this experience. We want to escalate this, review the call, and make sure this is fully resolved.

Unfortunately, we don’t have enough information from your post to find the order in question.

Please e-mail us at ppresponse@purityproducts.com with your preferred contact info (and/or customer or order number) and someone will be in touch ASAP.

Anonymous
map-marker Peoria, Arizona

Purity Products - Free Trial Review from Peoria, Arizona

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I ordered the free bottle they were avdertising. Next thing i know n less than 2 weeks they send 3 bottles n take over 100 dollars from my account. I called very upset cuz i never agreed to anything. After arguing wit da very rude customer service she said to send all 3 unopend bottles back n they would replace da $ so i did they only replaced half. So i called again the next operator was also extremly rude n told me i have to wait another 3 days to get da rest cuz i agreed to keep da product then all of a sudden changed my mind n wanted to cancel..witch is sooo not true.i never never agreed to keep anything.they r very horribly rude wen its about returning $.n aslo lie!!! Lets c if they return da rest of my $ but i doubt it. It was hard enough to get da first half!!!
View full review
Reason of review:
Problems with payment
6 comments
Guest

Get an education

Guest

I meant "others", so Mr. gramaticalisation- if I may say so, does not go rambling about that.

Guest

Good grief! Is this supposed to be English?

This kind of post is an indictment of our educational system. We ought to be ashamed!

Brystal Xts

We are sorry you had this experience. We want to get to the bottom of this matter immediately.

Unfortunately, we don’t have enough information from your post to find the order in question. Please e-mail us at ppresponse@purityproducts.com with your preferred contact info and someone will be in touch ASAP.

Guest
reply icon Replying to comment of Brystal Xts

Good grief! If ur so worried about the educational system then get your *** up and teach it your self ***.

And pls get a life! Stop ur criticism towards other people!

Guest
reply icon Replying to comment of Guest-990679

And what has been the benefit of all these like you that speaks whatever you called your correct english. They loot society and wreck havoc on the ordinary thru their misguided arrogance and moral delinquency.

How one speaks the language is not as important as the intent of the complaint to make people aware of deceit.

Take care of your garden before complaining about orders. Practice humility.

View more comments (5)
Chantell Uqx
map-marker Rancho Santa Margarita, California

RIPPOFF

I made the serious mistake of order a sample over the telephone after heard their advertising. Choked I was today to find out. Original sample never arrived. But my checking account was charged $190.00 for products . I didn't ordered or agreed to paid for it. Spoke with a couple of their customer services. No, LUCK even thou . Disagreed and refused they're product. I will have to wait until is mail and i received it and they get back before my $190.00 are credit to my account.I AM FURIOUS.... i didn't agreed to pay for it. I WANT MY MONEY back. but I need to wait until they mail it I RETURNED IT and I have ti trust that the same people that went in my account without authorization will send my money back. Really. People.....What do you think
View full review
Loss:
$190
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Inglewood, California

BEWARE OF PURITY PRODUCT THIEVING FRAUDULENT CROOKS!!!

They charged my card $185 AFTER I returned their product - an overcharged amount I was never made aware of in the first place. They received their product back, for which I have USPS proof, and charged my card after they received it back. THEY ARE ABSOLUTE THIEVING FRAUDULENT CROOKS. BUYER BEWARE!!! PLEASE DON'T DO BUSINESS WITH THEM. THEY ARE CROOKS! I MADE MANY ATTEMPTS TO GET THEM TO DO THE RIGHT THING AND RETURN MY MONEY TO NO AVAIL. They have done this to numerous others as well. They need to be stopped and held accountable for their wrongdoing by class action suit.
View full review
Loss:
$185
Cons:
  • No integrity wrongly took my money
  • Product did not work
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Brystal Xts

We are sorry you had this experience. We want to get to the bottom of this matter immediately.

Unfortunately, we don’t have enough information from your post to find the order in question. Please e-mail us at ppresponse@purityproducts.com with your preferred contact info and someone will be in touch ASAP.

Anonymous
map-marker Raleigh, North Carolina

Auto-ship

Made a mistake of ordering from Purity Products and have to admit I liked the product. Three months later a duplicate order arrived. I called and asked, why? Apparently they auto-ship, so I politely asked to please stop auto-shipping and they agreed. a few months later made another order and like clockwork a duplicate order arrived three months later. I called and asked them to exterminate my account, but was put on hold three times and each time the customer service rep came back she tried to either sell me something else at an incredible offer, give me some special pricing or try to set up auto-shipping every six months instead of three months. ***, I felt like I was dealing with a telemarketer or trying to leave a Toyota dealership and getting asked " what do we need to do to get you in this car today?" Do yourself a favor and never order from this company, I know I will never. The sad part is, their product is nice, but if I have to monitor their every move I'll just go to my local Health food store or the vitamin section at Wholefoods and leave with the peace of mind that the next time I go to Wholefoods, I won't have extra product in my grocery cart without me putting it there.
View full review
Reason of review:
Poor customer service
1 comment
Guest

We are sorry you had this experience. We want to get to the bottom of this matter immediately.

Unfortunately, we don’t have enough information from your post to find the order in question. Please e-mail us at ppresponse@purityproducts.com with your preferred contact info and someone will be in touch ASAP.

Hayk Xxc
map-marker Capitol Heights, Maryland

Other Product Review

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Thy send me a product that I never wanted , they took $135 for it.
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Reason of review:
Problems with payment
Anonymous
map-marker Lowell, Massachusetts

Took my money every money eventhough i didnt order anything other than the sample they offer.

I only order the sample they offer on T.V. but once they got my credit card every month I saw a huge amount 70 dollars taken out of my account every month. So I would have to call up and argue to get my money back. I told them I didn't want anymore but it still continues to happened. I think the company hopes people don't check their statements. It is a scam and they need to be stop. Scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam!
View full review
Reason of review:
Problems with payment
1 comment
Brystal Xts

We are sorry you had this experience. We want to get to the bottom of this matter immediately.

Unfortunately, we don’t have enough information from your post to find the order in question. Please e-mail us at ppresponse@purityproducts.com with your preferred contact info and someone will be in touch ASAP.

Anonymous
map-marker Orlando, Florida

Great company/Great products

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I've been a customer for five years, and if it were not for their infomercial regarding Hyaluronic Acid, I would never have been aware of HA as a beneficial supplement for my joints. They were the first to bring HA to the forefront. I have never had a problem with their customer service. They are extremely polite and excellent in accommodating your requests. As far as I am concerned they are a reputable company with excellent products. joan_of_arc1412@***.com Why this review reads to enter "at least 100 words" I don't understand because I said it all in less. So I added the later to initiate the "submit"
View full review
Reason of review:
Good customer service
Anonymous
map-marker Milwaukee, Wisconsin

Purity Products Scam Takes Unauthorized Payments

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After watching an advertisement on TV, I called to take advantage of a free trial of green tea. I only had to pay $4.95 shipping. They took $124.80 out of my account. Repeated attempts to call customer care never connected me to anyone. Recordings just said to keep holding, their calls were backlogged, the phone system was down due to weather, etc. Stay away from the crooks at this company. I don't know why some enforcement agency has not shut them down! Do not give them your credit or debit card numbers! Do not give them your checking or routing numbers. THEY HAVE NO FREE TRIAL OFFERS!
View full review
Loss:
$125
Reason of review:
scam and lies

Preferred solution: Full refund

4 comments
Guest

THIS IS SUCH A SCAM!! I tried the 2 week trial period & paid for the shipping & then they charged my checking account $164.00!!

When I called I was told they could not remove!! I was FURIOUS since I had agreed to the trial period ONLY!!!

Guest

Just woke up this morning to find my checking account short $124.80. Purity products was not authorized to take this payment from my account.

Im on the phone now with my bank! SCAM!

Brystal Xts

We are sorry you had this experience. We want to get to the bottom of this matter immediately.

Unfortunately, we don’t have enough information from your post to find the order in question. Please e-mail us at ppresponse@purityproducts.com with your preferred contact info and someone will be in touch ASAP.

Guest

I almost wss ready to give my card #, and so glad i didn't, after reading the reviews. And to the CEO of this company, the girl hung-up on ME, a potential customer!

So your service reps, need to be watched, and *** out the BAD EGGS!! CUSTOMER SERVICE IS NOT WHAT IT USED TO BE, PERIOD.

.... THANKYOU JILL

View more comments (3)
Anonymous
map-marker Leesburg, Virginia

Not happy customer

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I was divorce 3 month ago , my ex used the trial package, the following month after he received the tryout package, we cancelled our banks account, and the bank gave me a new credit card , well this month I notice on my bank statement that purity product has tacking $126.08 from my checking account, so I called at purity and they are telling me that my ex has to call in , but my question is how did they get my new checking account, and who authorize them to get into my account, I've ask to speak to the Supervisor and (Sahara) said that he's not available so I ask for the Manager and she kept telling me the same thing that all of them are too busy to answer my question, that my ex have to call them to cancelled, and I told them that I didn't know where my ex is living or phone number , so purity said that they can't do anything about it because its not my account with them ,so I told them that this is my checking account that they are tacking the money from, so they hung the phone on me.this people are rip off.
View full review
Loss:
$126
Cons:
  • Product did not work
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Brystal Xts

We're very sorry that you had that experience. We want to look into this for you but unfortunately we don't have enough information from this post alone. Please send your preferred contact information to ppresponse@purityproducts.com and someone from our team will reach out to you very soon.

Anonymous
map-marker Saint Paul, Minnesota

Ultimate Body Cleanse Review

Used the usb ultimate boby cleansing cost 30 bucks failed urine test i followed all the directions to the t
View full review
Reason of review:
Not as described/ advertised
Anonymous

The infomercial

Their radio infomercials are a bunch of misleading lies. They are always aired in the early hours of the morning. And, the same ones have been running for years. They claim the particular products they are promoting cannot be obtained through their catalog, on line or in stores. I called to take advantage of their free offer for their OJC Juice Cleanse. After listening the statement, read to me, by their order taker - I would have to agree to their continued shipment policy, in which my charge card would be billed for additional quantities, I told the girl, on the phone, I did not agree; that, all I wanted was the one free bottle, for $4.95 as advertised. She said she couldn't take the order. I hung up. Then, I decided to check with their on line catalog, Amazon and Ebay. All sites had the products. And, if you Google "Purity products free offers', it will bring you to a page, "Purity Products Free Bottle Offers.
View full review
Reason of review:
Order processing issue
Anonymous
map-marker Fairburn, Georgia

Does it always have to be about the money?

I got pressed into signing on for Purity's automatic shipment plan. Since they send a three month supply, I assumed wrongly that I would have three months to try the product, but no, it's two months. I find that very strange. So legally they were right, but not at all customer friendly when I asked to return unopened bottles just at 3 mos.At that point, it seemed to be all about the money. They offered me several discounts if I would just continue, but refused to refund even a portion of what I paid, even when by Dr.'s orders, my husband was not to take the product. I end up with precious little respect for this company's policies.
View full review
Loss:
$189
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Does it always have to be about people who "assume" instead of reading? All of these things are scams but they are easy to avoid if you just read instead of assume.

Anonymous
map-marker Shingletown, California

Detox Product Review

Bought the u.s.b. detox..follwed directions..failed... $40 rip off.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Fort Worth, Texas

Charge Review

They r wrong get u to pay 4.95 then pulled 187.dollars without my conse.t to do so .
View full review
Reason of review:
Problems with payment
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