Shanvi Jhq

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Positive Experience

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I ordered and received the Artro and B-12 Berry Melt. We like them and they are working as claimed for us.
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Reason of review:
Good quality
Anonymous

I just started. No results yet

I’ve only just started them. I’m wondering if their claims are true. And who are their doctors?
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2 comments
Guest

Thanks Everyone for your time and truthfulness. Have a blessed day!

Guest

There claims are not but I'm living proof. Stool increased to size of 1/2 dollar.

Feel full all morning long with no breakfast. Full of energy. Great stuff. When a doctorClaims you need pro biotics it may be probiotics instead.

This product had them. I want to sell this stuff to spread the word

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Captain Kjm

Charged for refused shipment

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I have been on a 3 month auto ship for a nutrition product for the last 2 years from Purity Products. I had recently gone away for extended vacation and forgot to bring the current supply of product with me, thus when I returned home I had an adequate supply of the product, thus I did not need the next scheduled shipment. I contacted Purity Products two days before the scheduled shipment of the product and kindly requested that they please delay the next shipment until December 1st. They refused my request and sent the product. When the package arrived I contacted Purity Products again and notified them that I would be refusing the product and will return it and that I expected a full refund. A week and a half later I saw a refund on my CC that was $4.95 less than what I paid. They had not refunded the shipping cost. Under federal law when if an individual refuses a package they can not be charged for shipping for a package they do not accept. This is the law. Had I opened the package that would have been an acceptance of the package, thus I would have been responsible for the shipping cost had I then returned it. However, I brought the unopened package and returned it to the post office and refused the package. I have contacted Purity Products on three separate occasions since to express my dissatisfaction but I have been completely ignored. I am a nutritionist and highly recommend products that I myself use. This company has high quality products and have strongly considered expanding into other products they sell. However, how can I recommend products for a company that violates the law in an effort to cash in on an extra $5. That is theft. I have spent a lot of money on their products over the last several years, but I am not going to sit back and allow a company to steal from me, regardless of how much is stolen. If I am not refunded the $5 that was stolen from me, I will no longer do business with this company and will no longer recommend their products.
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Loss:
$5
Reason of review:
Charged for shipping on canceled order.
1 comment
Guest

Dear Breed 12, We are very sorry to hear, that after 2 years, you have had such an unsatisfactory experience with Purity Products. In general, customers can modify/delay their super savers, with a customer care agent or by logging into their account or using the automated system after hours or in times of high call volume.

We would appreciate the opportunity to review this issue to see what went wrong. To accomplish this, we would need more information than provided to locate your account. Please call 844 713 7181 or email ppresponse@purityproducts.com with last name, billing zip code or phone number.

We look forward to speaking with you. Regards, Purity Products.

Anonymous

Dirty on the piping of the purity sachet

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I want someone to get back to me ASAP as I have complaint on this stupid website and no one has come back to me I put yourselves on hellopeter as well. I want a buyer or someone from the highest quarters to contact me regarding my complaint about your baby food my child nearly ate dirty if I hadn’t check the piping of the purity sachet I emailed as well and no one seems to reply !
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Anonymous

Question about reaction to a possible response to a purity product

Not sure what it was but after taking my first day supply of two capsules morning and evening, my body responded with watery bowels that lasted from 5am to about 8am. I am fine now but gave customer service a call to see if I should question if the new pills of Green Tree and C. are the culprit since I am very focused on my supplement take and medication possible reactions. I am a very healthy woman that watches my diet, processed food limitations, exercise, organic choices, etc. Haven't had a problem with anything except a broken toe in years. The customer service rep was completely clueless and gave no direction to who I should speak with. Wonder with all the great possibilities of the product why they wouldn't have someone in customer service that knows where to direct a question of this importance. Very disappointed.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Dear Madam, we are sorry to hear you have had an unsatisfactory response to your issue. We do have a procedure in place to document information including lot numbers etc.

as recommending speaking with your health care professional. Unfortunately, we are unable to review your account based solely on the information from your post. Please call us at 844 713 7181 with last name/billing zip code or phone number associated with your account. We would appreciate the opportunity to review how the call was handled and give you further assistance.

We look forward to speaking with you. Regards, Purity Products.

Anonymous

Unexpected fast results

I ordered the sample of Everstrong and B-12 Engery Berry Melt. After my second week of taking them I noticed my clothes were getting loose. I stopped taking them because I lost weight without trying. This is a good product for the person who wishes to lose weight and stay lean.
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Oreste Uel

Lied then Charged My Account Again!!!!

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On December 29, 2016, I talked with a Customer Service Rep because they had charged my account for a "free" product that I would pay shipping only. Well... you guessed it, they were trying to charge me for 3 months of product that I didn't request. The Rep told me they would credit my account $59 now and $59 when they received the product back that they had already mailed. (I did get the $59 back in January). He also assured me that my account would not be charged again and I could look at the catalog that came with the first shipment to see if there was something else I might want to purchase. Again the CS Rep assured me my account would not be charged again. You guessed it... April 17, 2017 there's another charge on my account. When I call Purity Products Customer Service the Rep, Tyler, talks over my concern, won't listen to me, and won't give me the name of a "supervisor" who Tyler says will listen to the previous call. Then when I try to ask him a question, he hangs up.
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Cons:
  • Customer service doesnt listen and hangs up
  • No integrity wrongly took my money
  • Said they wouldnt charge again - then did
Reason of review:
Problems with payment
5 comments
Guest

Today is Monday 29, 2017, over the last couple of days I have been trying to cancel any future shipments from Purity products. I have only received my FREE order w/ only paying for shipping $4.95.

I decided NOT TO ORDER any more ANYTHING and was able to get through BUT as soon as I said I was not ordering, I was switched to another section. Anyway, I sent a fax today stating "cancel order", called my credit card to advise them of my actions and not to allow future transactions. I feel I need a paper trail to protect myself.

I will try tomorrow to call customer service and report my actions but I really believe I should not have to. I will not deal with Purity Products ever again.

Brystal Xts
reply icon Replying to comment of Guest-1333815

Dear Ms. Light, we are sorry that you had difficulty reaching Customer Care to process your cancellation request.

Our customer care number and hours are as listed, Monday-Friday 9AM to 8PM EST and Saturday 9AM to 5PM EST. We are closed Sundays and major holidays. We have left a detailed message confirming your request.

If you have any questions or if we can be of further assistance please do not hesitate to contact us at 844 713 7181. Regards, Purity Products.

Guest

Purity Products:

same thing happened to my mom who is 76yrs old called for the sample we knew about the 4.95 for shipping and handling but two weeks later she was charged 169.98for something she never ordered. after learning that they (Purity Products) had taken my mom's money two days later UPS tried to deliver a box from them and I refused it.

called the 1 888-769-7873 customer service number to cancel something she didn't order in the first place. Let see what happens hopefully no more surprise withdrawals from mom's account.

Brystal Xts
reply icon Replying to comment of Guest-1330513

Dear Pissed Off Patty 1, we are very sorry to hear you and your mother had an unsatisfactory experience with Purity Products. We make every effort to explain and confirm our free bottle trials and include a summary with the free bottle shipment.

Every cancellation transaction comes with a cancellation confirmation number. It is given verbally by the customer care rep and emailed to customer if the account has an email address listed. If you have any questions or concerns about the cancellation, please feel free to call us at 844 713 7181.

We look forward to the opportunity to confirm your cancellation as well as the status of your return. Regards, Purity Products.

Brystal Xts

Dear ed.arnold, We are very sorry to hear you have had an unsatisfactory experience with Purity Products. Our Quality Assurance Review of this transaction shows the offer was not in keeping with our standards and guidelines.

We regret any inconvenience this may have caused and have left a detailed message at the phone number listed on your account. If you have any questions, please do not hesitate to contact us at 844 713 7181 or email ppresponse@purityproducts.com Regards, Purity Products.

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Anonymous
map-marker Plainview, New York

Unauthorized charge

Purity Products charged a new card of mine. I canceled all future orders with them in March 2017. On July 4th they charged my new card. I called them and they refused to credit my card and said the order shipped out on July 4th and they couldn't cancel. I told them yesterday July 4th was a legal holiday. They still would not cancel and said they need to review the tapes on what was said in March. Are you SERIOUS. The rude woman Katheryn is an ***. I was then transferred to a supervisor Brandy who said the same thing. This company will stop at nothing to force vitamins down your throat. I also called Visa and was told they can get anyone's new card information because they are a subscriber to Visa updater software. Oh I get it, this is their way of committing fraud and trying to debit accounts AFTER you cancel. Nice.
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Loss:
$45
Cons:
  • Rude attitude toward customer
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

Thank you am glade I didn't call and order anything ..thats just crazy they can get your card info like that

Brystal Xts

Dear Sir/Madam, we are very sorry to hear you have had such an unsatisfactory experience with Purity Products. We would appreciate the opportunity to escalate & review all of the pertinent transactions and resolve the issue for you.

We will need to locate your account and to do so we would need your last name/billing zip code or customer number.

Please contact us at 844 713 7181 or email ppresponse@purityproducts.com We look forward to speaking with you. Regards Purity Products.

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Anonymous

Rude customer care representative - Nick

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I called to cancel all future orders. Nick stated that they have assisted me before and he can move the shipment to November. I was not interested and declined his offer. He had a rude tone and said please hold. I was placed on hold for ten (10) minutes before I was disconnected. I called back and spoke to Kingston, she was VERY polite and apologetic. She confirmed that Nick did in fact cancel my future orders. I am very displeased on how Nick handled my request. I was going to return when things were better, however, I've change my mind due to Nick's rude way of handling my request.
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Reason of review:
Poor customer service
Anonymous

Who is Purity Products?

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I have just been looking online to see who/what Purity Products is because they charged my checking account 178.65. I have no idea who this company is or why they are charging my account. Since I have read a few of the reviews here, I can see that I am not the only one this has happened to. I plan to call them right now to see what is going on. I hope to have a positive outcome but it sounds as though I am up for a "fight" since I read where they hung up on someone that was a customer of theirs??? Thanks to everyone for the head's up of what I may be up against.
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Loss:
$179
Cons:
  • No integrity wrongly took my money
Reason of review:
Problems with payment

Preferred solution: Full refund

4 comments
Guest

just so you know, when you recieved your free bottle, cause everyone likes free,, it your fault that you didnt read the deal, that said thay will mail out to you 3 more bottles, so now you claim Ignorance, to get your money back, product does work, dont be cheeeeeeep

Guest
reply icon Replying to comment of Guest-1332987

Cheap...you stop being ignorant how you read anything or sign over the phone ***

Brystal Xts

Dear Sir or Madam, we are sorry to hear you have had this experience. We would like the opportunity to review and resolve this issue for you.

Since we are unable to locate the account based on the information based solely on your post, please call us directly at 844 713 7181 or email ppresponse@purityproducts.com. Your name, billing zip code or phone number associated with your account be needed.

We look forward to assisting you. Regards, Purity Products.

Guest
reply icon Replying to comment of Brystal Xts

To many issues in this area ..

Want be ordering period

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Anonymous

Will not let you cancel/stop your subscription

They will not let you cancel/stop your subscription. When I called to cancel because I had too much product that I had not used. Mind you this is my second call to cancel. well I was put on hold for a long time then transferred to multiple agents trying to get me to not cancel until I just got out right upset and all I could say is I want to cancel stop billing me for this product stop sending me your product I want to cancel ,cancel my subscription today. No I don't want to speak to anyone else, no,no ,no! i was still offered deal after deal after deal. I had to scream and act crazy to get heard. I would not hang up I just keep repeating cancel me I want you to cancel me today right now at this very moment. Please just ------- cancel my order... Started with Purity Products Supplement Free Trial, Purity Products Organic Juice Cleanse Supplement plus and daily superfood, Purity Products B-12 Energy Berrymelt Supplement.
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

2 comments
Brystal Xts

Dear Sir/Madam, we apologize for your unsatisfactory experience with Purity Products. Our super savers program is designed to accommodate issues such as overstock should a customer choose to take advantage of that perk and we understand if that does not work for you.

We would like to confirm your super saver has been canceled however we are unable to locate your account. If you have not received a cancellation confirmation number, verbally or via email, please contact us at 844 713 7181 or email ppresponse@purityproducts.com with your account number, or last name and billing zip code.

We look forward to assisting you. Regards Purity Products.

Guest
reply icon Replying to comment of Brystal Xts

This seems to be y'all only response I can't find ur account. Oh God what did I just get into

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Anonymous

Good

Good but I believe my order should be 50%
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Anonymous

Expired Purity Product

I purchased a Purity Pear diuted juice this morning later check the expiry date....only to find out it expired 26 July 2017. I am in shocked i am scared for my 11month old baby's health Purity and Shoprite Hartswater are totally in the wrong. I basically paid for expired stock. As a consumer is that right? Does my baby deserve that??
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Reason of review:
Bad quality
Anonymous

Purity Products - Customer Care Review

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I'm very dissapointed and upset with the company (Purity products) as I was a customer for approximately one year and when I attempted to stop service the automatic withdrawal ha taken place already, the amount was a substantial amount. I attempted to have my money returned and accirding to their rep. My bank would not accept the money, how convenient, I had to pay fir the return of the product and the company continued blaming my financial institution for not accepting my refund. I had to get my bank involved as purity products would not get me my refund and kept blaming my bank. Be very aware as this company will due everything to keep your money.
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Reason of review:
Return, Exchange or Cancellation Policy
2 comments
Guest

just cancel your card get another one then they cant charge you.

Brystal Xts

Dear Sir or Madam, we are sorry to hear you are experiencing trouble with your refund.

We would like to look into this for you but we will need your contact/account information. Please call us at 844 713 7181 or email ppresponse@purityproducts.com with your last name, zip code or phone number associated with your account.

We look forward to resolving this issue for you. Regards Purity Products.

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Anonymous

I have cancelled 2x and you keep taking my money give it back!

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I ordered sample then canceled you keep taking my money stop it give it back now and do not send anything to me!!!!!I sent it back.
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Reason of review:
Return, Exchange or Cancellation Policy
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