Purity Products Complaints and Reviews

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Purity Products
Main address: 200 Terminal Drive 11803 Plainview NY
1-888-769-7873, 1-516-767-1722, customercare@purityproducts.com
  • 123 complaints
  • $4.4K claimed losses
  • $36 average
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  • Aug 12, 2013
  • Cosmetics and Toiletries
  • Jacksonville, Florida
  • Krill Omega 3
  • 100

We are sorry you had this experience. We have been in business for over 20 years and have more than two million customers and are still growing because of our commitment to customer service. According to our records, your order was successfully cancelled. If for any reason you feel this issue is still unresolved, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. He will make... Read more

Was this review helpful? 1 0

     

  • May 21, 2013
  • Health and Beauty
  • Atlanta, Georgia
  • Omega 3 Krill Oil
  • 61

Hi Joshlyn. To recap the call we had with you on 5/22, we issued a refund for the last order. Please allow 3-5 business days for the credit to post back to your credit card. If you have any further issues, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. Read more

Was this review helpful? 0 3

     

  • Feb 28, 2013
  • Cosmetics and Toiletries
  • 72

Hi Lyn, As discussed on our call with you on 3/1, your free trial is on the way. For reference, the order number is 24553453. If you feel the issue is still unresolved, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. Read more

Was this review helpful? 1 0

     

  • Feb 01, 2013
  • Drug Stores and Drugs
  • Baltimore, Maryland
  • 72

Hello, We were unable to find an account with the e-mail address you provided. We sent you an e-mail asking for more information so we can identify the account and to resolve the issue. However, we have not heard back from you. If you feel the issue is still unresolved, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. Read more

Was this review helpful? 1 0

     

  • Jan 15, 2013
  • Health and Beauty
  • Pasadena, California
  • 328

Hi Valerie. To recap the call we had with you, we confirmed that we issued a full credit for your last order. We explained that the first shipment comes about 15 days from the free bottle delivery date. We apologize for any inconvenience. If for any reason you feel the issue is still unresolved, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. Read more

Was this review helpful? 8 0

     

  • Jan 03, 2013
  • Health and Beauty
  • New York City, New York
  • Joint Formula
  • 399

Hi Allison. We called and left you a message. You were not set up for any other shipments or charged for any products. You were charged for shipping for your trial only. We issued you a credit for the shipping charge of the trial order. We believe the issue is resolved. If for any reason you feel the issue is still unresolved, please call our Customer Care Manager, Joel Joseph, at... Read more

Was this review helpful? 6 2

     

  • Dec 22, 2012
  • Health and Beauty
  • East Stroudsburg, Pennsylvania
  • Astrafx
  • 456

Hi Randy, We left you a message on 12/26. We have issued you a full credit for the last order and we also have sent a prepaid UPS label for you to return the package at no charge. If for any reason you feel the issue is still unresolved, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. Read more

Was this review helpful? 9 6

     

  • Dec 21, 2012
  • Health and Beauty
  • Fayetteville, North Carolina
  • Automatic Renewal Prog
  • 304

Hi James, We left you a message. We have issued you a full credit and also sent a prepaid UPS label for the return. If for any reason you feel the issue is still unresolved, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. Read more

Was this review helpful? 5 0

     

  • Dec 17, 2012
  • Cosmetics and Toiletries
  • Portland, Oregon
  • 119

Hi Madeline, We left you a message on 12/17 to let you know that we issued you a full credit for the package that was returned as well as the shipping charge. If for any reason you feel the issue is still unresolved, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. Read more

Was this review helpful? 3 0

     

  • Dec 17, 2012
  • Health and Beauty
  • Kalamazoo, Michigan
  • 284

To summarize the call we had with you on 12/17, we cancelled all future orders and will issue a full credit as soon as the package is returned to us. If for any reason you feel the issue is still unresolved, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. Read more

Was this review helpful? 4 2
 
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