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  • Customers like
    • Cs is like dealing w used car salesman1
    • Customer service person i spoke with1
  • Customers don't like
    • Product did not work3
    • Customer service2
    • No integrity wrongly took my money1

  • Aug 17
  • Health and Beauty
  • Collinsville, Illinois
  • 1
  • 1
  • 92
  • REVIEW RATING 4/5

After the trial order of Krill Omega 50 they shipped me another shipment $124.80 that I did not order and they would not issue a Pre Paid Return Label although they did give me a RMA to return it on. By looking online Purity is a BIG SCAM. And their customer service people what can I say.... not only you can not understand them but they are very rude. This is the type of thing that makes... Read more

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  • Aug 12
  • Health and Beauty
  • Ava, Missouri
  • Purity Products
  • 60
  • REVIEW RATING 3/5

They are clear that there is auto ship, however, I don't like it either. It would be nice if you could just order when you want to, which may be possible, but it costs more. With auto ship you get a discount. What I do, although it's a bit of a pain, is call their number where you can change the shipping date. If we haven't made it through all our stuff, as we are bad about being consistent, I... Read more

Was this review helpful? 0 0

  • Jul 21
  • Health and Beauty
  • Purity Products Shipping
  • 1
  • 1
  • 301
  • REVIEW RATING 4/5

Made a mistake of ordering from Purity Products and have to admit I liked the product. Three months later a duplicate order arrived. I called and asked, why? Apparently they auto-ship, so I politely asked to please stop auto-shipping and they agreed. a few months later made another order and like clockwork a duplicate order arrived three months later. I called and asked them to exterminate my... Read more

Was this review helpful? 1 1

  • Jul 14
  • Drug Stores and Drugs
  • Montreal, Quebec
  • Purity Products Krill 300 Energy
  • 128
  • REVIEW RATING 4/5

I called customer care to cancel the automatic shipment planned when I called in. I spoke with an exemplary customer care rep, but it still took 30 minutes to achieve my objective. She was courteous yet persistent in me remaining a customer. I was offered reduced pricing and "Preferred Customer" status for all future shipments. I was sent a login email and accessed the online account information... Read more

Was this review helpful? 0 0

  • Jun 12
  • Health and Beauty
  • Mountain View, California
  • Trial Product
  • 1
  • 1
  • 246
  • REVIEW RATING 5/5

I ordered the ojc trial 1/6 and received the trial product 1/15. Eleven days later 1/26, unbenounced to me they shipped out more product and charged my credit card $154.80. I called to cancel 1/30, 15 days after I received the trial product. A couple months later, I noticed the charge on my credit card and called to dispute the charge. This is when I was told that they had shipped out more... Read more

Was this review helpful? 2 0

  • May 29
  • Health and Beauty
  • Rancho Santa Margarita, California
  • Nutritional Supplement
  • 272
  • REVIEW RATING 5/5

I made the serious mistake of order a sample over the telephone after heard their advertising. Choked I was today to find out. Original sample never arrived. But my checking account was charged $190.00 for products . I didn't ordered or agreed to paid for it. Spoke with a couple of their customer services. No, LUCK even thou . Disagreed and refused they're product. I will have to wait until is... Read more

Was this review helpful? 2 0

  • May 26
  • Health and Beauty
  • Orlando, Florida
  • Positive Experience
  • 206
  • REVIEW RATING 4/5

I've been a customer for five years, and if it were not for their infomercial regarding Hyaluronic Acid, I would never have been aware of HA as a beneficial supplement for my joints. They were the first to bring HA to the forefront. I have never had a problem with their customer service. They are extremely polite and excellent in accommodating your requests. As far as I am concerned they... Read more

Was this review helpful? 4 3

  • May 21
  • Health and Beauty
  • Taylors, South Carolina
  • 263
  • REVIEW RATING 5/5

My credit card had expired. I did not wish to re order so I just let it go. To my surprise I had an order come to my door. I went to my account online and it has been updated. I did not give them this information and the interesting thing is the updated year is not correct online. I will call my credit card company in the morning. My gut says everyone knows cards are updated by the year only and... Read more

Was this review helpful? 7 1

  • May 13
  • Drug Stores and Drugs
  • Columbia, South Carolina
  • Coq10 Daily Melt
  • 328
  • REVIEW RATING 5/5

I had a three-month "super saver" order of one of Purity's products. The order was coming up for renewal and they charged my credit card, which, by the time of the charge, had expired (old expiration date). I entered a dispute transaction with my credit card company, but did receive the product shipment a week later. I decided to accept the shipment, use the three months of product and simply... Read more

Was this review helpful? 5 0
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