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  • Customers like
    • Cs is like dealing w used car salesman 1
    • Customer service person i spoke with 1
    • Vitamin c and d super formula 1
  • Customers don't like
    • Customer service 4
    • No integrity wrongly took my money 3
    • Product did not work 3

How can I stop payment. Somehow they got money thru one of my expired CCs. I am so pissed. Better business bureau complaint will be submitted and stopping anymore orders at my bank!!! I wish I had never ordered a single product, astfx. It upset my stomach, never took more than one. My card expired after trying to cancel. Then they said they shipped and do not know how they could opinion my card was expired. Their website and their voicemail does not allow for cancelling an order. So I will return the product if it comes and I will... Read more

Was this review helpful? 4 1

Attempts to speak with customer service rep. has proved futile this morning. I am trying to cancel the Super Saver, yet have been unable to do so by phone and computer. I would hate to cancel my credit card in order to do so. They give you a live person in order to place an initial order, give you a recording to modify your order, but put you in a wait process in order to cancel your order. The last recorded message gave me a 16minute wait time. DO NOT PATRONIZE! Read more

Was this review helpful? 0 1

Displeased with products. Need a return authorization. Add comment

Once you sign up it is very difficult to cancel your account. Because I was fed up with the difficulty in managing my Super-Savings Account - online changes didn't always "take" and we had a cabinet full of excess vitamins - I called in to cancel my account. First, there is no way to do it on line; they REQUIRE you to call in. When you do you are hooked up with a "retention specialist" who questions your reasons for quitting and argues with you. He also gives you the hard sell and offers free shipping and lowered pricing. When that didn't... Read more

Was this review helpful? 1 1

ORDERED A TRIAL OFF TV. WITHIN 30 DAYS YOU NEED TO THEM TO STOP THE NEXT AUTOMATIC SHIPMENT IF YOU ARE SATIFIED WITH PRODUCT. SURPRISE! WITHIN 2WEEKS $166.00 IS DEDUTED FROM YOUR CARD FOR SECOND SHIPMENT. THEY DEDUCTED 166.00 FROM CARD I USED TO PAY FOR FIRST SAMPLE SHIPMENT....I CALLED IN AND THEY GAVE ME A NUMBER TO WRITE ON THE BOX AND RETURN AND ONCE RECEIVED THEY WOULD HAVE TO INVESTIGATE IF I WOULD GET MY MONEY BACK. REFUND WAS NOT GUARANTEED!!. "DO NOT OPEN JUST WRITE THIS RETURN NUMBER ON THE BOX AND SEND BACK" DID NOT WORK! AFTER... Read more

Was this review helpful? 1 1

I recently responded to a complimentary juice cleanse , pay shipping only. Had given my credit card information and then politely told the phone person I first wanted to try the product before setting up shipping arrangements for subsequent product. She assured me two or three times I would receive my complimentary juice for paying shipping. Well a week later I called and was told no order had been placed. I am disappointed in the lack of integrity of the Purity phone person who mishandled my order. If some one who has say so wants to contact... Read more

Was this review helpful? 3 0

I understood I would pay shipping, and if I wanted to cancel I could. I did so with no problem whatsoever. Later, I ordered other products, and always got what I ordered in a timely manner. When I wanted to switch from auto ship to ordering when I wanted, that was also very simple to do. I think part of the complaints might relate to patience or inability to understand the options given to you when you place a call. I also was fortunate in talking to understanding service reps. I do remember my first call for the product with free... Read more

Was this review helpful? 1 3

I purchased the product to try and help improve my vision. At least that's what the plug on the radio said. When placing my order the customer service rep. went down another avenue about what the 2wk free trial pills did. I told her I don't want those I want the ones that help improve your vision. She said, "Oh Yeah, they do that to." My Package was so late I forgot about it. I took the pills nothing. I saw on my credit card where I was charged $124.80 before I was done with my 2wk free trial. I have canceled with Purity Products. Sent back... Read more

Was this review helpful? 3 2

I made a big mistake and thought maybe this stuff would be decent. I do a lot of juicing and thought I could use this product when I'm in a hurry and just need a quick juice. Omg... This stuff is awful!!!!!! It contains the artificial sweetener stevia... I took my first swig and thought I was going to throw up!! And the ingredients are a little shady.... I'd like to know, what is "organic flavor"??? The term "flavor" is not regulated so who knows what is in this ***! At least the juice I make I know is healthy! Never again!!!! Read more

Was this review helpful? 1 0

I have an account with these folks, but was shocked to discover that I CANNOT cancel the supersaver automatic orders on-line AT ALL. Even when calling into their frustrating automated customer service line, all the options are to change delivery dates, or quantities, etc... No way to cancel, except remaining on hold for a person. After waiting on hold for 10 minutes, they guy kept selling the product. Asking me how I used it, when I last used it. Kept telling me how much it would help my health. Basically, kept arguing with me, about my... Read more

Was this review helpful? 1 0
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